Customer Service by Social Media

It may be an organization or an IT sector or a food manufacturing company, there are so many ways in which the customer service can be provided by the social media. Through social media, you can share creative information but keep in mind that you should not deviate from the topic. Irrelevant updates, status and tweets may make your customer bored.

So, how can you attract the customers and provide them a best service with the help of social media?

Consider the following scenarios where Social Media provides best customer service.

Sales and Deals

Offer your customers with exclusive deals and offers if they follow you on any of the social media like Facebook or Twitter.

For example, a product company “abc” offers 20% off on any purchase made by first 25 customers who post “I like abc product” in Facebook or Twitter.

Another example we can consider here is related to any mobile application. In some applications, the users are provided with cash prizes if they invite 20 or 30 customers through any of the social media.

Daily Updates

It will be quiet interesting; if you share some of the recent great things happened in your company or organization. Your customers will enjoy reading it if you post such recent activities and achievements in any of the social media.

You may post the event pictures or you may upload any of the interesting videos that demonstrate the recent update in your company or organization.

Invite your customers to be a part of your celebration and share the memories in social media.

Make your customers to learn

Social Media provides a platform to share information with a huge society of people. With which, you can enable your customers to learn new things. You just provide them with a huge set of resources for information that is almost needed by all your customers.

For example, if your company is selling AC, then you can post a new article about the tips for caring the AC after installation. In addition to this, you can mention the do’s and don’ts there.

Analysis:

Query your customers regarding the changes they expect from your company. Ask whether they are interested in new services or products. Identify the new locations where they want one of your franchises.

Like this, you may do further research in knowing your customers better which in turn will help you with taking your business to the next level.

Feedback:

Research is one way to meet out the future requirements of your company. But feedback is the only way to find out whether the customers are satisfied with the products or services that are being currently offered from your company.

Communicate with customers very often in social media. Answer the queries posted by the customers. So that, they will get a satisfaction you are listening and eagerly responding to their needs.

Social media plays an important role in providing a good customer service by the company or organization. Above said ideas are few of my suggestions with which the customer support may be rendered in a perfect manner. We are having lot more simple things to be concentrated in enhancing the same. We will discuss such things in my future posts.    

Image Courtesy:

https://www.goto.com/blog/connect/social-customer-support-marketing https://www.shutterstock.com/search/20+percent https://www.dreamstime.com/illustration/office-celebration.html https://scanmarker.com/2019/07/01/best-study-tips-for-2019/ https://gomedici.com/dynamic-emerging-kyc-challenges-role-of-technology-providers https://www.newbreedmarketing.com/blog/how-to-translate-customer-feedback-into-action=